If you see this message in your Showcase Workshop app, it's likely you have a problem with your internet connection rather than the app itself. It usually occurs when your tablet or device has WiFi or mobile data switched on, but the quality of the data connection is poor or there's a problem with service.

Here are our top tips for troubleshooting this: 

  • Try the classic 'turn your WiFi or data off and on again' trick.
  • If you can get to the modem, try turning that off and back on again too.

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  • Connect to a different WiFi network and try again.
  • If the problem persists, contact your service provider.

You can view presentations you've already downloaded offline, but you'll need a working internet connection to log in and download presentations. 

Note: This article applies to the Showcase Workshop app. If you're seeing this message on any other app, we recommend contacting their help desk directly!