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Error Message: "The selected video does not have a poster image"

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Error Message: "The selected video does not have a poster image"

What does this error mean?: "The selected video does not have a poster image"

Last updated on 04 Nov, 2025

When trying to use an existing video or animation as a background, you may encounter the following error message: 



Image

If this happens, don't panic! Click the 'File Info' button (it's the icon that looks like a little 'i' inside a circle) to open the box shown below. Next to 'Type', you'll see the kind of file you're trying to use and an icon that looks like a piece of paper with a tick on it.
 



Image

Click this icon to regenerate the file thumbnail. Once regenerated, you should be able to use the file as your background after a few minutes.

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