There are a couple of things that can prevent sound playback from videos.
Firstly, confirm if your Showcase App and software versions are up to date.
Once your versions are up to date:
- Try a pair of headphones. If sound works on headphones but not without, then try the following:
- check is the position of the physical side switch is not in the mute position
- check the volume control of the iPad is not too low using the side buttons
- check the behaviour of the side switch in Settings > General
- if side switch is on Lock Rotation, check control center mute is not activated
- Are you able to get sound from any other apps? If not, a hardware fault may be present.
If you are still having trouble, please get in touch with us via the Support tab at the bottom of any Showcase page.